Privacy Policy

To better serve you, we could ask you to give us personal data information. Through this Privacy Policy, Hévéa commits to respecting your privacy and protecting the information you give us. To this effect, all data collected on the websites is confidential and treated as such. It cannot be given to a third party.

1. WHAT DATA DO WE COLLECT?

We collect information about you and any other party whose details you provide to us when you:

• Create a customer account with the purpose of using our websites, applications, or services. This could include your surname and first name; email address; professional or personal mailing address; delivery address for ordered items; date of birth; landline and mobile phone numbers; subscriptions to newsletters, printed catalogues, and events announced by text message; and a European VAT number.

• Fill out the online form (for example, the Contact and Appointment with Our Experts Request Form).

• Take part in studies, participate in contests or drawings, download information, or take part in any activity proposed in any interactive zone on our websites, applications, or services.

• Interact with us through social media.

• Contact us offline by telephone, fax, text message, email, or mail, for instance.

With your prior permission, we can also collect information from your devices (mobile phones, computers, tablets, or other devices) and applications you or your users work with to access our tools, websites, applications, or services. For example, we can collect the ID number and type of device used; geolocalisation and connection information such as statistics about the pages visited; traffic from and to websites; the referring URL link; advertising data; your IP address; your browser history; and your web log.

2. CONSENT AND PROCESSING OF PERSONAL DATA

By ticking the mandatory consent box 'By ticking this box, I accept the website's Privacy Policy' before submitting each form on the www.elagage-hevea.com website, you explicitly authorise the storage and processing of your data according to the website's privacy policy.

3. STORAGE OF AND ACCESS TO PERSONAL DATA

The collected data is recorded and stored in a computer file for one year. It is used by:

• The Marketing Department (to send you important information about our products, services, and events that we think would interest you).

• The Sales Department (to send you new products, services, and events that we think would interest you).

• The Technical Department (to help you resolve problems encountered with our products, services, and events).

This file can be accessed by upper management, Marketing Department employees and subcontractors, Sales Department employees and subcontractors, and Technical Department employees and subcontractors. Personal data is processed by Hévéa and by the service providers who maintain Hévéa's business endeavours, such as our web host and Pixel Développement subcontractors. Hévéa may also transfer personal data in response to inquiries by administrative and legal authorities.

Hévéa will ensure the security of personal data in an adequate and appropriate fashion and will take all the necessary precautions to maintain the security and confidentiality of the data so that, in particular, it is not deformed, damaged, or transmitted to non-authorised persons.

4. USE AND SHARING OF PERSONAL DATA

We can use your personal data to:

• Provide the products, services, and information you have requested.

• Compare information to check its accuracy and to confirm it with third parties.

• Manage and oversee the use of products and services you have asked us to provide.

• Manage our relationship with you (for example, Customer Service and Support activities).

• Monitor, measure, improve, and protect our content, website, applications, and services.

• Carry out internal checks focused on our website, systems, and services to test and improve their security and performance. Where required, we will make any information used for the purpose of the tests anonymous.

• Provide all the information we are required to give to you to comply with our regulatory and legal obligations.

• Detect, warn about, investigate, and resolve any criminal, illegal, or prohibited activities to protect our legal rights (including ensuring liaison with regulatory bodies and, to this end, quelling the activities).

• Contact you to see if you would like to participate in our customer surveys (for example, feedback about how you use our products).

• Provide advertising, marketing information (including banner ads), or targeted information you could find useful.

• Provide content and services in collaboration with third parties with whom you have a distinct relationship (for example, with social media providers).

• Provide different location-based services when we collect geolocation data (for example, advertising or other personalised content).

The website and services could contain technologies allowing us to:

• Verify specific information coming from your devices or system after you have used websites, applications, or services with respect to our logs in order to ensure that the websites, applications, and services are used in compliance with our end-user agreements so that we may resolve possible problems.

• Obtain information about technical errors or other problems related to our websites and services.

• Collect information about the way you and your users work with the features on our websites and services.

• Gather statistical information about the operating system and environment you use to access our site.

• Provide advertising, marketing information (including banner ads), and information you could find useful based on how you have used websites and services.

You can manage your privacy settings in your browser, our applications, or our services.

5. SHARING OF PERSONAL DATA

The data file could be made available to companies within our group and sent to our service providers and agents (including their subcontractors) or third parties carrying out the processing of data for us (for example, platform or Internet service providers, payment processing services, companies that help us with marketing and communications) so that they can help us provide the applications, products, services, and information you have requested to receive or that we think would interest you.

6. COOKIES, STATISTICS, AND TRAFFIC DATA

Cookies are small files of information transferred from our website to your computer. We use cookies to provide personalised service and to improve your experience on our website. We use:

SESSION COOKIES: Temporary cookies that identify and track user movement in our websites, applications, and services. These cookies are deleted when you close your browser or quit the application or service session.
COOKIE NAME	SERVICES
frontend_cid and frontend	Website cookies

PERSISTENT COOKIES: Cookies allowing our websites to 'remember' who you are and your preferences regarding our websites. They are stored on your computer or device after you close your browser or at the end of your session in the application or service.
COOKIE NAME	SERVICES
frontend_cid and frontend	Website cookies

STRICTLY NECESSARY COOKIES: Cookies required for the proper functioning of our website. For example, these cookies let you access the secured areas on our website and keep the contents in your shopping cart.
COOKIE NAME	SERVICES
frontend_cid and frontend	Website cookies
NID cookie	Google reCAPTCHA

PERFORMANCE COOKIES AND STATISTICS: Cookies collecting information about the way our visitors and users work with our site. For example, what functionality is used the most by visitors and if they receive error messages coming from the different zones on the websites, applications, or services. These cookies do not collect information that could allow identification of a visitor or user. All the information collected by these cookies is consolidated. Consequently, it is anonymous. We only use these cookies to improve the functioning of our site.
COOKIE NAME	SERVICES
__utma	Google Analytics
__utmb
__utmc
__utmt
__utmz
_ga
_gat
_sbt	Google reCAPTCHA
_spv
_spw
_SPREAD_utm

FUNCTIONALITY COOKIES: Cookies allowing our websites to remember your choices (like your user name, language, and region) and to propose improved, more personalised functionalities. These cookies can also be used to remember changes you have made to the font or size of the text as well as other customisable parts on the websites. They can also be used to provide the services you have requested. The information collected by these cookies can be made anonymous. In addition, these cookies do not allow tracking of your browsing activities on other websites.
COOKIE NAME	SERVICES
frontend_cid and frontend	Website cookies

TARGETING OR ADVERTISING COOKIES: These cookies are used to provide more suitable advertising to you according to your interests. They also limit the number of times you will see an ad and help measure the effectiveness of an ad campaign. They are usually placed by advertising networks with the permission of the website operators. They remember that you have visited a website, and this information is shared with other companies, such as advertisers. Very often, these target or advertising cookies are linked to a functionality of the website provided by the other company.
COOKIE NAME	SERVICES
__gads	Google Tag Manager
__utma
__utmb
__utmc
__utmt
__utmz
_drt_
_ga
_gat
acs
clid
Gexchange_uid
fc
FLC
id
ipinfo
rds
rrs
rv
uid
UID
UIDR

We store the collected cookie information for one year.

7. OTHER WEBSITES AND SOCIAL MEDIA

If you click on a link on our website that takes you to another website or service, this Privacy Policy no longer applies. We are not liable for the information processing practices on third-party websites or services. We encourage you to read the privacy policies on these websites and services.

8. RIGHT TO ACCESS AND WITHDRAWAL OF CONSENT CONCERNING YOUR PERSONAL DATA

In compliance with the French law of 6 January 1978, you have the right to access, rectify, change, or delete the information you have provided us. You can exercise this right at any time by contacting us:

• By email: contact@elagage-hevea.com (with a copy of an official ID card attached).

• Mail: Hévéa, 1355 Chemin de Malombre, ZI Les Plaines, 26780 Malataverne, France (ideally sent as a registered letter with acknowledgement of receipt along with a copy of an official ID).

• At one of our sites upon presentation of an official ID. The CNIL (Commission Nationale de l'Informatique et des Libertés) indicates that a person of your choice can accompany you. The consultation must last long enough to look over the information comfortably and completely. You can request a copy of your data.

The data protection officer must respond within a maximum of two months from the date of request. The CNIL (Commission Nationale de l'Informatique et des Libertés) indicates that if the request is incomplete (no official ID, for example), the data protection officer has the right to request additional information. The deadline is then suspended and will restart once the information has been provided.

The limitations to the right of access are stated on the CNIL website and can be found here (https://www.cnil.fr/en/home).